Service Agreement
Plain language, because that's the whole point.
What we'll do. Fresh Home Services will provide the service you selected — trash can cleaning on your chosen plan (monthly, every-2-months, or one-time) — at the address you gave us, on or near your service day. Cans are pressure-washed, sanitized, and deodorized on site, wherever they're kept.
What we need from you. On your service day, please make sure we can reach your cans by 8:00 AM, emptied by your hauler — left out front, or accessible behind a side gate or in the garage if you've arranged that with us. If we can't reach them, we'll text you and try once more that day; if we still can't, we'll roll the visit to your next scheduled day.
Pricing and payment. Your price is the flat rate shown when you booked, based on your plan and number of cans: Monthly — $20/month for 1–2 cans, $30 for 3, $35 for 4. Every-2-months — $30/visit for 1–2 cans, $45 for 3, $55 for 4. One-time — $60 for 1–2 cans, $75 for 3, $90 for 4. No payment is collected at booking. We'll set up payment with you before or at your first visit. Prices don't change without telling you first.
Plan minimums and cancellation. Plan rates are lower than the one-time rate because they're earned over a four-month minimum — your first four monthly visits, or your first two every-2-months visits. After your minimum, cancel online anytime, effective immediately, with no fee and no notice period. If you cancel before completing your minimum, your first clean is simply re-billed at the one-time rate and the difference is charged to your card on file (for example, a monthly plan with 2 cans: $60 one-time rate minus the $20 you paid = a $40 adjustment). That's the only early-cancellation charge — there are no cancellation fees, and cancelling before your first visit costs nothing. Your service day follows your hauler's collection day, so if it ever needs to change, just text us and we'll take care of it.
Our make-it-right guarantee. If we miss a scheduled visit, your next clean is free. If you're not happy with a clean, tell us within 48 hours and we'll redo it at no charge.
Property care. We treat your property like our own street — because it usually is. We use water, cleaning agents, and equipment appropriate for residential bins and surfaces, and we capture and dispose of wash water responsibly. If we ever damage something, tell us right away and we'll make it right.
Staying in touch. By booking, you agree that we may text and email you about your service — booking confirmations, day-before reminders, a photo of the finished job after each visit, reschedules, and receipts. Reply STOP to any text to opt out of texts (we'll still email you service-critical notices).
Weather and access. Extreme weather or gated-community access issues may occasionally shift a visit by a day; we'll always text you first.
Version 2.0 — Fresh Home Services, Henderson, Nevada.